HMRC Suspends Taxpayer Support Telephone Line

 

 

HMRC Suspends Taxpayer Support Telephone Line

HMRC has temporarily suspended the Self Assessment general telephone line for the general public.

The general number will re-open on 4 September because, according to Angela McDonald, Deputy CEO at HMRC, “Self Assessment is a seasonal issue and demand for the service is much lower during the summer”.

This may be great for those people who might otherwise spend an hour of their life “on hold” before being cut off & having to start again but it seems that there is really no hard evidence to support that assertion.

McDonald went on to say that the suspension was in part due to not having received sufficient Government funding.

The suggested response is that people should look at the Government website FAQ’s & use HMRC’s webchat service

It seems as though this “trial” could be stopped and the phone line reinstated if demand proved it necessary.

 How will they know if they stop answering the phones?