Tax doesn't need to be taxing - especially if you have a Premium Rate Phone Number

Delays in answering phone calls to HM Revenue and Customs cost callers £136m last year, it has been estimated.

The National Audit Office (NAO) has calculated that members of the public spent £33m on call charges whilst “on hold” with HMRC phone lines in 2011-12, wasting time worth £103m to them.

HMRC uses Cable & Wireless for its 0845 rate services - More …….

http://www.bbc.co.uk/news/uk-politics-20766494